- Mario Hak, Tax Administration in Pozega
- Vjekoslav Pišmiš, student Polytechnic in Pozega
- Hrvoje Budić, Polytechnic in Pozega
Efficiency has long played a central role in the contested terrain of public administration values. This paper analyzes the existing business processes and explores how to determine the optimal model of business processes in the Tax Administration. The goal of this model of bussines is to increase business efficiency and reflecting on all users of the Tax Administration.